Last Updated: July 2026
This privacy notice (the “Privacy Notice” or the “Notice”) explains how Ostern Reisen, its affiliates, and subsidiaries (“Ostern Reisen”, “we”, “us”, “our”) process and handle personal information when you book a Tour with us, inquire about booking a Tour with us, visit our website, use our mobile app, or otherwise receive any related products or services from us.
Your privacy matters to us and we take our data protection and privacy responsibilities seriously. We follow the practices described in this Notice and treat your personal information in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Any such additional notices are to be read in conjunction with this Notice.
We may change this Privacy Notice from time to time. If we make changes, we will revise the date at the end of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
We collect various pieces of personal information about you when you inquire about booking one of our Tours. This information may be collected via our website, our app, in speaking with a third-party travel agent or in working with one of our sales agents. Depending on which of our services you’re inquiring about, we will typically collect the following:
Once you have booked a Tour, we need more personal information to get you ready for your adventure as a part of a process we call “Good-to-Go”. This is needed in part, to be able to verify your identity, assess suitability of the selected Tour, provide notices and updates to you about your Tour, and to process your payment. The information we require for the ‘Good-to-Go’ process includes:
We may also collect the personal information of co-travellers whose information you provide us on their behalf as a part of the booking process. By providing us with personal information about others, you certify that you have permission to provide that information to Ostern Reisen for the purposes described in this Notice, and that they have read and understood how it applies to them.
When you place a call to us to inquire about purchasing a Tour, to ask questions or to resolve an issue, that call may be recorded and/or monitored for quality control, training, and customer service purposes. In so doing, we may collect information such as the identity of the caller, the date and time of the call, and the subject matter of the call.
When you visit the Ostern Reisen website or use our mobile app, we may collect various data points, some of which may be considered personal information. This information may include:
While on a Tour, photos or videos may be taken by other travellers or by one of our CEOs that may contain you or your likeness and which may constitute personal information. Any photos or videos taken by a CEO or one of our representatives will not be used for marketing purposes without your prior knowledge and permission. We take care in handling and collecting your personal information, but we are not responsible for other travellers on your Tour who may take your photo without your permission.
Occasionally, a professional photographer may be scheduled on your Tour for the purposes of taking pictures and videos to be used for promotional purposes. In such instances, we will present you with consent and waiver form that you will have the option to accept or decline prior to your Tour departure.
If you apply for a job with us, we will collect personal information such as your name and contact information, your employment history, and other personal information that may reasonably be required to verify your identity and evaluate your suitability for the job to which you have applied.
We collect, hold and use your personal information (subject to the selections you make and applicable laws) for a variety of business purposes but in general to provide, improve, customize, support and market Tours and any connected or related services we may provide to you. These purposes include:
Our primary use of your personal information is to arrange and provide you the Tours you have booked and any associated services connected to delivering these Tours. Some examples of the use of your personal information include:
In certain limited instances, Ostern Reisen may be required to use your personal information to comply with our legal obligations, for example, to comply with local laws in the countries you visit on Tour. We may also use your personal information to conduct the internal administration of our business such as to carry out internal accounting.
Ostern Reisen also uses your personal information to tell you about our Tours, special offers, and related products and services. Such marketing purposes include:
Promotions for these products and services may be offered by us or our brand partners. Ostern Reisen partners with various advertising partners including Epsilon, Google, Meta, and others to provide marketing, advertisements, and promotions to you. As further described in our Cookie Policy, these advertising partners (including Epsilon) may use first- and third-party cookies to recognize your browser and collect information about your web browsing activity when visiting this website. Detailed information about Epsilon’s processing can be found in Epsilon’s privacy policy: https://emea.epsilon.com/privacy-policy.
There are a few different circumstances where we may share your personal information with a third party. No matter what, we take great care in ensuring that our business partners & third parties with whom your information may be shared, will treat it with the same degree of a care and attention that we do. We will not sell, distribute, or otherwise share your personal information unless we (i) have your permission and consent, or (ii) are required or permitted by law to do so. We may share your personal information or other information we have collected about you in connection with the following purposes:
Service providers & business partners that process personal information on our behalf do so for our purposes only, and must agree to certain privacy obligations in their contracts with us. These include complying with privacy laws, safeguarding the personal information, and only processing that information under our direction for permitted purposes.
Ostern Reisen operates worldwide to deliver its Tours. It is necessary to share your information within the Ostern Reisen of entities and with third parties, many of which are located around the world and in the countries in which our Tours operate.
Because of this, please note that if you are a resident in the United Kingdom, European Union or European Economic Area (“EEA”) we may transfer and hold your personal information outside of the EEA. When we transfer your information overseas, we seek to ensure appropriate privacy, confidentiality and security measures are in place, and that we comply with all applicable data protection and privacy laws. Our Tours, and the service providers who provide components of those tours (e.g. the local hotels, and local transportation providers), operate in over 100 countries and across all regions of the world, so it is not possible to list of all these countries in this Notice.
Regardless of what region, and to whom we transfer your personal information, we take appropriate steps to ensure that it receives an adequate level of protection (for example by implementing technical security measures and enforcing data protection related contractual clauses). You may contact our Privacy Officer via the method described below for more information about the safeguards we have put in place.
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. A more fulsome description of these rights is as follows:
If you are a resident of the United Kingdom, European Union, or the EEA, you may also (subject to certain exceptions):
If you are a resident of California, you may also (subject to certain exceptions):
You may exercise these rights by contacting our Privacy Officer via the method described in the following section. We will only perform the activities outlined above to the extent that such activities will not contravene our legal or security interests or the privacy interests of other persons.
Your exercising of these rights may impede our ability to provide you the services you have contracted for or may make it impossible. We will always communicate with you about any consequences of actioning your requests before proceeding, or give you written reasons for any refusal.
Ostern Reisen has a dedicated Privacy Officer who is responsible for responding to questions about this Privacy Notice and for addressing a request from you concerning your rights listed above.
We treat privacy matters seriously. If you have any concerns or questions, we invite you to contact our Privacy Officer.
You may do so by mail or e-mail. By mail you may reach us at:
Attn: Privacy Officer
Ostern Reisen
Bommershöfer Weg – 7, Osterath, Meerbusch, Pincode – 40670, Germany
By e-mail you may reach us at: info@osternreisen.com
We may contact you within a reasonable time frame after receiving your inquiry to verify who you are, or to ask any follow up questions we may have to better understand your inquiry.
Ostern Reisen is committed to keeping your personal information secure. We implement and maintain various security measures designed to protect your personal information that we have in our custody and control. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information. We have put in place adequate procedures to deal with any actual or suspected personal information breach and will notify you and any applicable regulator of any data breach where we are legally required to do so. Unfortunately, no collection or transmission of information over the internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
We keep your personal information for so long a is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability, we may have to you. If you would like to know more about our data retention practices, please contact our Privacy Officer via the method described above.